TERMS CONDITIONS & Company Policy
These are our general terms and conditions to consider when booking your cat in with us.
- All cats must be vaccinated and a valid certificate must accompany the cat on arrival.
- Full information requested on our booking form must be completed, including emergency contact details of an adult in the UK.
- We apply a minimum charge of 2 days boarding to all bookings.
- Should your cat fall ill during its stay and we have to involve a vet, all fee`s incurred will be collected upon collection.
- The booking form should be completed and returned to us before confirmation of availability and your booking can be given.
- Payment for all stays are to be made by either Cash or Cheque or Bank Transfer.
- Rates are charged per day and so day of arrival and departure are chargeable
Licensing and Legal Guidance
Cat Hotel Kibworth, (Licence Number – 17/00557/ABOARD) is licensed by Harborough District Council, in accordance with The Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 20f18.
The Guidelines adhere to legal requirements set out under the Animal Boarding Establishments Act 1963 and the Animal Welfare Act 2006.
Animal Boarding Establishments Act 1963
The 1963 Act requires anyone who wishes to keep a boarding establishment (i.e. in this context a cat hotel) to be licensed by the local authority and abide by the conditions of the licence. If they do not they are in breach of the law.
In particular the local authority will consider the ability of the establishment to ensure:
- accommodation is suitable with respect to it’s construction, size, number of occupants, exercising facilities, temperature, lighting, ventilation and cleanliness,
- adequate supply of suitable food, drink and bedding material for the animals and that they are adequately exercised, and visited at suitable intervals,
- all reasonable precautions are taken to prevent and control the spread of infectious or contagious diseases, including the provision of isolation facilities,
- appropriate steps are taken for the protection of animals in the case of fire or other emergency,
- a detailed register is maintained of any animals received into the establishment, that is available for inspection at all times.
Those responsible for a cattery must ensure that a copy of the licence and its conditions (maximum number of cats and number of holding units) is displayed prominently in the boarding establishment.
No animals other than cats are to be boarded within the licensed facilities without the written approval of the local authority.
Animal Welfare Act 2006
Sections 1 and 2 of the 2006 Act set out which animals are protected. This includes any animal (vertebrate) other than man (section 1) which is commonly domesticated in the British Isles, or under the control of man whether on a permanent or temporary basis or is not living in a wild state (section 2). Thus cats and kittens are protected by this piece of legislation. Section 3 of the 2006 Act sets out who can be found to be responsible for an animal and this includes on a permanent or temporary basis as well as being in charge of it or owning it. Therefore, the establishment owner as well as their employees can be found liable under this piece of legislation.
No one under the age of 16 years can be deemed to be responsible for an animal. Section 4 of the 2006 Act sets out offences concerning unnecessary suffering. An offence is committed here if someone’s act or failure to act causes an animal to suffer, whether the person knew (or ought to have reasonably known) that the act (or failure to act) was likely to cause such suffering – it is still an offence as the suffering was unnecessary.
An offence can also be committed whereby someone permits this to happen. Again, this can apply to not just employees of an establishment but also an owner. In particular the suffering may be deemed unnecessary if it could reasonably have been avoided or reduced, if it was not in compliance with relevant legislation, licence, or codes of good practice, if it was not for a legitimate purpose, if it was not proportionate, if it was not the conduct of a reasonably competent and humane person.
Under Section 9 of the 2006 Act those responsible for animals (in England and Wales) have a duty to ensure reasonable steps are taken to ensure the welfare needs of the animals are met to the extent required by good practice. This includes:
- The need for a suitable environment
- The need for a suitable diet
- The need for the cat to be able to exhibit a normal behaviour pattern
- Any need for the cat to be housed with, or apart from other animals
- The need for a cat to be protected from pain, suffering, injury and disease.
All staff who handle and care for cats are trained in ensuring the cats’ welfare (as per the Animal Welfare Act) as well as their safe handling.
All staff are briefed on emergency procedures, general handling and care procedures along with any updates to operating procedures and policies made throughout the year.
- Our Luxury cat hotel comprises of 12 double suites in a landscaped garden setting.
- Built to Feline advisory bureaux specifications.
- Thermostatically controlled heating in all suites.
- All suites are well-lit and ventilated.
- Designed and manufactured in PVCu by Pedigree Pens and each suite is light, airy, hygienic and comfortable.
- Every suite has a view onto our garden and is safely positioned within easy reach of our home
- The suites are well-equipped with bedding, feeding area and litter trays for each cat
- Each suite also allows for the cat’s stimulation and exercise needs through provision of shelving, ramps, climbing areas and toys.
- Full height, width barriers between each suite
- An isolation suite is available for any cat needing isolation from other animals. • The construction allows for straightforward hygiene management
- Ancillary facilities including a separate kitchen with hot and cold running water and refrigeration for food, hand-washing facility for staff and a litter tray cleaning area.
- Cats from different households will never share a unit.
All suites are equipped with one litter tray per cat. Litter trays are filled with appropriate environmentally friendly cat litter and are situated at least 60cm distance from the resting and feeding areas.
Litter trays are cleaned a minimum of twice a day and monitored for additional cleaning throughout the day.
Each suite is equipped with sleeping unit, with adequate hiding space, access to the exercise area is via cat flat in a walk-in style area, if your cat is not accustomed to cat flaps the door can be left open between the sleeping and exercise area.
These have been designed so cats can exercise and be handled whilst in a standing position within the unit.
Each suite has a thermostatically controlled heater in the sleeping area which is maintained to between 15 and 26 degrees.
Lighting within the hotel is natural light as far as possible during the day, with lights turned on at dusk each day and lights out at bedtime each night.
Windows at the front of the hotel are fitted with mesh panels to ensure fresh air flow through the building and prevent humidity, however, each panel also has a clear panel which is inserted in cold weather to prevent draughts.
Food and Drink
Each cat is fed according to the owner’s instructions with a minimum of 2 meals per day and taking into account the cats’ dietary needs. Cat Hotel Kibworth will provide wet and dry food providing it is not a specialist food.
Any specialist food requirements will need to be provided by the owners and discussed at the time of booking.
Water will be changed at least once daily or more if visibly soiled. Water bowls are positioned at a suitable distance from cat litter trays and separate from food bowls.
All bowls used for food and water are disposable.
Food intake is monitored on a daily basis and any concerns raised with owners or in the event of non-contact with the owners or emergency contact, a vet may also be consulted.
General Welfare and Monitoring
The cat hotel environment will be as calm and quiet as possible with any equipment which may provide noise located as far away from animals as possible.
Cats are provided with hiding spaces enabling them to remove themselves from view of other cats if necessary. Windows in the cat runs will make cats visible to each other, however, lower parts of the windows are covered in an opaque coating so as to reduce stress.
Cats will be monitored at regular intervals during the day, at no less then 4 hour periods. Monitoring covers food and fluid intake, elimination, behaviour, grooming and medication administration.
All monitoring is documented.
On arrival we will determine from the owner and observe each cat to ascertain how much human contact it wants and adapt to provide this so as to cause minimise stress.
Enclosed hiding places are provided for cats to remove themselves to should they wish to avoid human contact.
Cats are always handled humanely and appropriately to suit the requirements of the individual cat, taking into account their age and any disability. Cats are never picked up by the scruff (Scruffing)
Where cats require wiping of eyes, grooming or other cleaning regimes, these will be carried out frequently enough to keep the cat clean and comfortable providing it is safe to do so.
Hand sanitiser is available in all cat care areas. Hand gel must be used between handling of each cat. Gloves are provided for all staff when preparing food and cleaning areas.
Kittens and young cats should be handled before adult cats
Cats in multi-cat suites will be monitored to ensure that they continue to cohabit harmoniously. In the event that cats are becoming stressed in a shared situation, the proprietor will assess whether moving a cat to a separate suite would be beneficial.
In these instance’s the owner will always be contacted. All multi-cat suites are equipped with multiple feeding bowls, litter trays and sleeping areas appropriate to the number of cats.
A register will be kept of all cats boarded and made available to any members of staff and to local authority inspectors if requested. Records are kept for a minimum of 24 months. Owners are required to give details of any insurance policies and any medical history when booking their cat in to stay.
All monitoring of cats’ food fluid intake, elimination, behaviour, medication administration, general observations and anything else that is felt necessary is documented individually for each cat. Each record will be available for owners to look at upon collection if requested.
Prevention of Infection & Disease
Full attention will be given to ensuring that the risk of transmitting infection and/or disease between animals is minimised.
The cat hotel procedure dictates that no cats will be allowed to mix with others unless from the same household.
Only staff are permitted movement within the cat hotel, cat owners permitted by appointment.
Where there is concern over the health of a cat, that cat will be handled last. An isolation suite is provided at the far end of the hotel.
Hygiene and Cleaning
All suites will be thoroughly cleaned daily with approved odourless detergents.
Regular monitoring of the cleanliness of each suite will be made during a cat’s stay with any accidents, spillages or other dirt cleaned immediately.
Bedding, litter trays and feeding bowls will be kept clean and replaced as appropriate.
All obvious food waste, soiled litter other soiled matter will be removed.
Litter trays and feeding bowls are always washed separately and areas are disinfected between.
Litter trays are cleaned and disinfected at least once a day, usually first thing in the morning or more frequently if necessary.
Each suite is equipped with a separate dustpan, brush and scoop, kept outside the suite.
These are all disinfected prior to being used for another cat. Scratch posts and toys are cleaned or disposed of before each new cat arrives.
Any toys provided by the owner must be returned with the cat.
Every suite is deep cleaned on cat exit with approved odourless disinfectant in accordance with the cat hotel policy and allowed to air dry.
Veterinary Treatment and Medication Administration
If a cat should require veterinary treatment during their stay, we will attempt to contact the owner and/or their emergency contact before making an appointment with the vet.
It is the owner’s responsibility to ensure that somebody who can advocate for their cat is able to respond to us immediately in case of an emergency.
If we cannot contact the owner and we believe that the cat needs medical attention urgently, we will make an appointment with the vet and refer all decisions to him/her.
We are not financially responsible for any medical bills that arise during your cat’s stay at The Cat Hotel Kibworth.
All veterinary fees are the responsibility of the client and will be payable at the time of departure.
If medication is necessary, it will be given according to the dosage and frequency details set out on the medical form completed by the owner on arrival.
Medication will only be used for the cat for which it is prescribed and following a veterinary surgeon’s instructions.
Medications will be clearly labelled and stored safely at the correct temperature.
All unused medicines will be returned to the owner on departure.
In the event of The Cat Hotel Kibworth having to transport a cat to the vet for treatment, the vehicle used will be considered an extension of the cat hotel site and will be subject to the same regulations for cleanliness and safety as the cat hotel building.
No cat will be transported without the use of a suitable, lockable carrier box.
No cat will be left unattended in the vehicle or kept in the vehicle other than during the transportation.